Links & FAQ Home Search Article Links

Home
Downloads
Links & FAQ
Suggestions
Manuals
What's New
Submit Solutions
Products

This page contains links to common issues and helpful documents.  For specific support articles, please use the search tool.

 

bulletSales
bulletRecommended Peripherals
bulletHardware

SALES

Sybase Advantage Database server (Client / Server)

Sybase Advantage Database Server (who needs it?)
Limitations of Local Server (Non Client/Server mode)
Advantage Database Server (Client/Server) Software (Sybase, iAnywhere)
Cost comparison (Sybase Advantage vs. Oracle vs. Microsoft) requires Adobe Acrobat
Sybase iAnywhere web site (Advantage Database Server information ONLY)

Miscellaneous

How Much Memory Does the Advantage Database Server Generally Use?
Compulink Server and workstation configuration details
Requirement for setting up Advantage software in a Wide Area Network (WAN)

RECOMMENDED PERIPHERALS

Barcode Scanners

Symbol LS4208 tethered Scanner (available in PS2 or USB)

Symbol LS4278 Bluetooth Scanner Kit (Cradle required - up to 3 scanner per cradle with the range of up to 30 feet) USB or PS2

Choose your scanner carefully (Symbol Scanners at a glance)
 

Barcode Label Printer

Dymo Label Printers - Dymo LW450 Turbo recommended by Compulink

Arch Crown Datamax E-4204 label Printer

 

Patient's TWAIN Device Interface (TWAIN CameraS)

Microsoft LifeCam Series - Tested by Compulink: VX-3000

 

Dial-up modem for electronic billing

US Robotics 56K V.92 Serial Controller Faxmodem USR5686G (requires a serial null modem cable)

 

TWAIN Scanners

Document and Insurance Card Reader (www.ambir.com) This scanner does not support thick credit card type cards.  Please use the Insurance Card Scanner for such tasks.  (LAN and WAN)

Insurance Card Scanner (www.ambir.com) (LAN and WAN)

Duplex Document and Insurance Card Scanner (www.ambir.com) For double-sided Document scanning  Note:  Compulink's Insurance card interface does not support double-sided scanning. (LAN ONLY) -

Document Scanner (www.epson.com) some Epson Perfection Scanners are NOT compatible with Compulink - Please make sure they can be returned to the vendor prior to purchase. (LAN and WAN)

Ambir Multi-Sheet Scanner line (www.ambir.com) This scanner offers an Automatic Document Feeder but has no flatbed scanning option. (LAN ONLY)

Canon Multi-Sheet High Speed Scanner (www.usa.canon.com) For offices requiring a high speed scanner. This scanner offers an Automatic Document Feeder but has no flatbed scanning option. (LAN ONLY)

Fujitsu Multi-Feed Scanner line Compulink has tested only the Fujitsu fi-5015C Sheet-fed scanner successfully.  This scanner provides a flatbed as well as a document feeding option.  (LAN ONLY)

 

POINT OF SALE

Cash Drawers (M-S Cash Drawers) - Note: Contact Compulink's sales department at (800) 456-4522 for purchasing Cash Drawers, the link provided here is for the manufacturer and viewing purposes only.  Serial interface (COM1) ONLY, USB not supported

 

Touch Screen LCDs

Planar Touch Screen Monitors (note:  most touch screen monitors are compatible with Compulink Advantage software, however not all can be tested for our client's specific needs.)

 

WIRELESS SOLUTION

Lenovo Thinkpad X Series Tablets

 

Image Advantage Solution

Contact Compulink's sales department for interface options at (800) 456-4522

 

Crystal Reports

Crystal Decisions

Crystal online Store

Compulink Barcode readers and printers (detailed)

1.      Label Printers – We are currently selling two types of label printers: Direct Thermal Printer and Thermal Transfer Printer.

a.      Direct Thermal Printers

Direct thermal printers are ideal for the small to medium practice who prints an average number of patient mailing labels, patient bar code labels and inventory stock labels. This type of printer uses a label coated with chemicals. The printer head applies heat to transfer characters to the label. Direct thermal printers do not require ink or ribbons and are small in profile. They require special labels. Contact Compulink Sales for information about direct thermal printers.

 

Labels for our Direct Thermal printers

 

Part No. Recommended Use
30252 White DYMO 1-1/8" x 3-1/2" Patient address label. Patient bar code label. Too long for inventory label.
30332 White DYMO 1" x 1" Inventory label. Too short for patient address label or patient bar code label.
30336 White DYMO 1" x 2-1/8" Inventory label. May be too short for patient address or bar code label.
30373 White DYMO Rat Tail Label Recommended label for inventory. Will not work for address or patient bar code.
DT390 White Arch Crown 1-1/8" x 1-1/8" Recommended for use with inventory.

 

NOTE: Some offices prefer to design their own label formats. Contact Compulink Sales for information about custom programming.  

We are currently offering the DYMO LW450  (www.dymo.com). This printer is able to use USB connection to hook up to any PCs. DYMO 315, DYMO 330 and Dymo 400 are also supported.

All DYMO 300 series should be able to support these label, but we can only guarantee that DYMO 400 series will work with these labels. If our clients purchase a printer directly from us, they will receive either a roll of Address Label (Part No. 30252) or a roll of Price Tag Label (Part No. 30373) within the printer box. Client can always purchase this printer directly.  If purchased through Compulink, free installation support, 30-day replacement warranty and Hardware/software warranty is available.

NOTE: Compulink no longer supports Seiko label printers.

b.      Thermal transfer printers are recommended for the large practice who prints a high volume of inventory labels. This type of printer produces a high quality label using heat and ink ribbon. Thermal transfer printers are faster, more expensive than direct thermal printers and are larger profile. They use less expensive labels than direct thermal printers and are used almost exclusively for printing inventory stock labels. This printer will not work under WAN configuration due to the limitation of serial communication over a WAN connection unless the client is using Windows 2003 server with Windows XP Pro client or better. Contact Compulink Sales for information about thermal transfer printers. This style of printer requires a cross over serial cable (Null Modem Cable) that is provided if the printer is purchased through Compulink.

Labels supported with our Thermal Transfer printers

Part No. Recommended Use
TT306 or TT303 Mylar or Paper label Due to small label size will drop some of the inventory category information.
TT307 or TT304 Mylar or Paper label Inventory
TT316 Paper label Inventory
TT365 Mylar label Inventory
TT365 Mylar label Due to small label size will drop some of the inventory category information.

NOTE: Some offices prefer to design their own label formats. Contact Compulink Sales for information about custom programming.

We are currently selling Datamax E4204 from Archcrown (www.archcrown.com). This printer will require a cross over serial cable (NULL MODEM CABLE). It will NOT work with parallel cables (normal printer cable) in our software. If purchased from Compulink, the proper cable is provided.  They will require a cross over serial cable if they purchase a printer from an outside source. If purchased through Compulink, free installation support, 30-day replacement warranty and Hardware/software warranty is available.

2.       Barcode Reader: We are currently selling two types of barcode readers: tethered readers, and cordless barcode readers.

Bar Code Scanners

Bar Code Scanners are an efficient tool for the point of sale office environment.

Bar Code Scanners are used to locate inventory stock items using an Advantage generated bar code or a UPC label, to search for patient accounts by bar coded chart label, to post stock material items to the patient's ledger and to perform inventory audit.

Print Label commands in patient Demographics and Inventory generate Interleave 2 of 5 style bar code labels. Bar code scanners used with the Advantage program must be able to read this label format.

Bar Code Scanners may be categorized into two groups, Corded and Cordless.

 

Corded Scanners

Corded Bar Code Scanners remain connected to a workstation, sharing the keyboard port. Contact Compulink Sales for information about the hand-held scanner options we offer. Lightweight, durable, laser bar code scanners may be used to scan individual bar codes or patient chart labels that are brought to the workstation.

 

bullet

Symbol LS4208 tethered scanner USB or PS2 for WAN or LAN

Cordless Scanners

Cordless Bar Codes Scanners are used with the inventory audit function to scan inventory where it is displayed rather than at the workstation. Contact Compulink Sales for information about our wireless scanners.

One type of wireless scanner sends a bar code to a PC through a base station hook up. Like the corded scanner, you use these scanners to scan individual bar codes but you may move about the office with them.

We also offer Memory scanners, designed to collect data for up to 12 hours. You can audit an entire inventory using this scanner and then download all information into the Advantage software. This scanner may also be used in "tethered" or stationary mode

 

bullet

Symbol LS4278 Bluetooth scanner (up to 3 scanner per cradle with the range of up to 30 feet) USB or PS2 for WAN or LAN

All above peripherals have been fully tested and are compatible with Compulink Advantage Software.  Other peripherals can also be used but their functionality within the Advantage software cannot be guaranteed. 

 

    

Questions or problems regarding this web site should be directed to Michael A.
Copyright © 2009 Compulink Business Systems. All rights reserved.
Last modified: 01/07/10.