| Blinking Light on Dymo
Label Printers (from Dymo's Web Site) A
blinking
light on the front of the LabelWriter means
the printer does not "see" the labels.
There are 5 possible reasons for this:
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The labels are not
left-justified.
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Open the top cover and make sure the
labels are lined up all the way to
the left as you look at the printer
from the front. Once left-justified,
the
light on the front should be on
steady.
|
There is paper dust or a
piece of a label blocking the sensor.
|
Take the roll of labels out of the
printer and, using compressed air,
blow some air along the left side of
the paper path inside the printer.
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The labels you are using do
not have the index marks properly cut
out between each label.
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If the index holes are not cut
cleanly, you may run into this
problem. Try a different roll of
labels.
|
You are not using DYMO
labels.
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If you are not using DYMO labels (or
are unsure whether or not you
are), please obtain a roll of DYMO
labels and try to print again. DYMO
labels are made specifically for our
printers.
|
The photo sensor that reads
the index mark has failed.
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If this is the case, the unit will
need to come in for repair. Select
the Ask A Question
tab at the top of this page to
contact our Technical Support team.
Please include the following
information so that we can set up a
Return Material Authorization (RMA)
for you:
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Full Name
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Full Shipping Address (No PO
boxes)
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Phone Number
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Date of Purchase
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Model Number (a 5-digit number
found on the bottom of your
LabelWriter)
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The 11-digit number under the
barcode on the same label
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Serial Number (located on the
bottom of the printer, starting
with "S/N" -- it also contains
a dash after the first five
numbers)
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If your unit is out of warranty
(beyond 2 years from the
original date of purchase),
please provide us with a method
of payment (including expiration
date, if using a credit card).
The cost to repair your unit is
either $75, which includes UPS
Ground return shipping, or $90
for UPS Next Day Air return
shipping. Please let us know
which return method you desire.
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